Bank of America Financial Center in 4900 Jimmy Lee Smith Hwy

Customer Reviews about Bank of America Financial Center:

• ★ ☆ ☆ ☆ ☆
  I received the worst service ever. My card was misplaced yesterday so I scheduled an apt with this branch for today at 12:30. I scheduled for that time because it was my lunch break and the only time I would be able to receive a temporary card. I'm going out of town for my uncle's funeral so it was absolutely imperative I receive my replacement card today. I work at a dental office so I'm not able to go before or after work. I called about 20 minutes before to confirm they had record of my appointment. I was told they saw my appointment and I would be seen. When I arrived at 12:30 and told the representative I had a scheduled appointment; but I was told someone was already with my banker and I would have to wait 15 minutes. Even though that was inconvenient I did not complain. Once the representative told me the wait was 15mins the woman who should have been helping me told him that the wait was actually 45 minutes. That was my entire lunch break. I felt so frustrated. They completely disregarded my scheduled appointment and put me in a very bad situation. I'm going through a time that is already stressful enough and Bank Of America made it worst with such incompetence and unprofessionalism. I will be closing my account and switching banks next week. If I could give them zero stars I would. They do not care about their customers.
  By staisha wade, July 26, 2017
• ★ ★ ☆ ☆ ☆
  Normally I could care less about higher up employees watching the lower do all the work. Today was ridiculous. 15 people in line. 2 bankers helping. 10 other employees standing and just watching. I actually took pics as I was leaving to send to corporate.
  By Randall Coleman, December 22, 2016

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