Criterion Diamonds in 5157 Jimmy Lee Smith Parkway #201

Customer Reviews about Criterion Diamonds:

• ★ ☆ ☆ ☆ ☆
  Worst business experience ever!!! MY wife brought my watch in for repair I believe it was September 2016 the first time it was repaired. She had to take it back a couple of times. It was never fixed correctly. This brings us to some time in November 2016. First they said it wouldn't be ready by Christmas which was understandable. After Christmas I called numerous times to see if my watch was repaired. No one could give me status of her watch repair. No one ever returned her call, when I was told they would. Fast forward to January and still no word on her watch repair. I have called several times throughout the months. They kept saying they ordered the part. Today, April 14, 2017, they finally returned her watch.. The manager said they couldn't fix it. she asked for my wife's forty dollars back. Which my wife paid to repair the watch. She told my wife it was past the 60 days warranty. How could it be past the 60 days when it was never fixed correctly? My wife wasn't even aware of the warranty. It's not printed on the receipt, nor did anyone tell her. Worst customer service ever. I thought they would have at the LEAST given her a refund, if not more. She's been getting the royal run-a-round for 5 months. She was without her watch for an entire 5 months. Shame on them and the way they conduct business. Unfortunately, they have lost a customer's for life. Customers beware!!!!!!
  By Gregory Collier, June 01, 2017
• ★ ★ ★ ★ ★
  Great customer service. Had a custom made engagement ring made right before Christmas and they had it ready fast! Thanks for everything.
  By Jesse Medlock, October 01, 2016

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